Shipping & Refund

Australian Orders

We offer Free Shipping on all Australian parcels. For our Melbourne friends, orders usually come within 2 days. For our friends from other states, the delivery takes maximum one week. 

International Orders

The shipping fee for International parcels is $25 regardless of size and weight and the delivery time varies on the country you're from. It usually takes between 1-2 weeks and all parcels are also delivered with Signature On Delivery.

General Refund Policy

The crystals are sold as they are ~ raw, unpolished, imperfect. There are no refunds unless the product description has misrepresented the piece. Our raw crystals come all natural, so fractures may occur during handling, but we do make sure that we double wrap the most fragile pieces to make their journey safest we can.
If your crystal arrived damaged, please send us an email at zalahcrystals@gmail.com or reach out through our contact form and we will be more than happy to sort it all out for you.